Payment

On our store, we accept payment by Credit or Debit Card (Mastercard, Visa, American Express, Discover, JCB) via Stripe. We also accept payments by direct bank transfer, Osko or PayID.

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order.

You can track the status of your order from the Track Order Page.

Order

Yes, if you change your mind or if the product does not meet your expectations, you can contact us to request a refund. After the refund is made, it could take up to 14 days to show in your bank statements depending on your bank system.

Read more about refund on the Refund Policy page.

Returns and Exchange

Yes, we do accept returns subject to fulfilment of the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery.

To request for a return, please reach out to the Help Center by submitting your request via “contact us” form. A member of our support staff shall respond as soon as possible.

Still haven’t received an answer to your concern?