Returns

Our policy lasts 30 days. If 30 days have passed since you received your package, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

**Please refer to Refund Policy page for more details.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a specified timeframe.

Please note that it may take up to 14 days for the processed refund to reflect in your bank statements.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@consoles24.com and send your item to: 428 George St, Sydney NSW 2000, Australia.

Shipping

To return your product, you should mail your product to: 428 George St, Sydney NSW 2000, Australia.

Returns fees

We offer free returns so you don’t have to pay returns fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To start a return or exchange, please fill the form below.